Saturday, November 2, 2013

Open UI -->Client not opening after the updagrade to 8.1.1.11 or 8.2.2.4 -->Message: Object expected error /23030/scripts/siebel/navctrlmngr.js?_scb=8.2.2.4_SIA_[23030]_ENU

Hi ,

last week i upgraded to 8.1.1.11 .upgrade went successful . i upgraded the client and tools .
when i opened the tools it opened successful but i was not able to open the client .


issue : IE browser opens and it will show the callcenter in the top tab but it wont load the page correctly . And when i tired debug i got below error message
/****************************************************************
Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; .NET4.0C; .NET4.0E)
Timestamp: Sun, 3 Nov 2013 06:12:09 UTC


Message: Object expected
Line: 38
Char: 799
Code: 0
URI: http://jo-pc/23030/scripts/siebel/navctrlmngr.js?_scb=8.2.2.4_SIA_[23030]_ENU

********************************************************************

intially i thought i did something wrong at the time of installation . i reinstalled eveything again . downloaded again , installed 8.1.1.11 and 8.2.2.4 .. Still the same message .

Solution : as part of the upgrade we have to download new srf from oracle . we have to replace it with new it with new srf

please find the details below

Find Siebel Repository Files (SRF) as below and click "Download" button.
Name: Siebel Industry Applications Version 8.1.1.11 Siebel Repository Files
Part Number: V39883-01 
Note : follow the same for 8.2.2.4

Advice: Dont waste your time :-)

regards
Jo 
joju2002@gmail.com